Professor of Practice Dr. Sterling K. Frost, O.R.T.T., DBA, MBA, FCG, Acc. Dir. is an accomplished leader in banking, governance, human resources and academia with more than four decades of international experience across North America, Latin America and the Caribbean. His distinguished career combines strategic vision, operational excellence and deep board level governance expertise in highly regulated, multijurisdictional and multisectoral environments spanning banking, energy, manufacturing, education, philanthropy and the public sector.

Dr. Frost previously served as Director of Human Resources for Citibank Latin America where he had oversight of 25,000 employees serving 1.2 million clients across 14 countries. This role deepened his experience in managing large scale, multinational and multicultural operations within a highly competitive and regulated financial services environment. He later joined First Citizens where he served as Group Deputy Chief Executive Officer – Operations and Administration with executive oversight of legal, compliance and governance, technology, human capital, brand and marketing, operations and shared services and strategic planning. He concluded this executive role in December 2023 upon reaching the normal retirement age, marking the close of a remarkable chapter in corporate leadership.

He holds the role of Deputy Chairman across several entities within the First Citizens Group, including First Citizens Holdings Ltd, First Citizens Group Financial Holdings Ltd, First Citizens Bank Limited, First Citizens Bank (Barbados) Limited, First Citizens Depository Services Limited, First Citizens Trustee Services Limited, First Citizens Investment Services Limited, First Citizens Portfolio & Investment Management Services Limited and First Citizens Brokerage & Advisory Services Limited. He is also Vice President of First Citizens Costa Rica S.A. He previously served on the boards of Citibank (Trinidad & Tobago) Limited, Banco Citibank Honduras, Cititarjetas de Nicaragua, Banco Citibank Panama and First Citizens Investment Services (Barbados) Limited.

Dr. Frost has held directorships across the energy and manufacturing sectors, including past appointments with Angostura Holdings Limited, Angostura Limited and Trinidad Distillers Limited. He currently serves on the Board of St. Lucia Electricity Services Limited. In the public sector, he served as Deputy Chairman of the Public Service Commission and continues in that role with the Statutory Authorities Service Commission of Trinidad and Tobago. He also served as an Assessor at the Industrial Court of Trinidad and Tobago.

He was the founding Chairman of both the First Citizens Foundation and the Angostura Foundation, playing a pivotal role in shaping their philanthropic missions and currently serves as Deputy Chairman of the First Citizens Foundation. Dr. Frost also serves as President and Chairman of the Chartered Governance Institute of Canada where he previously contributed to several board committees including the Audit and Risk Committee, the Examination Assessment Review Panel and the Governance and Admissions Committee. He currently chairs the Foundation for the Enhancement and Enrichment of Life (FEEL) a leading NGO in Trinidad and Tobago.

In higher education, Dr. Frost contributes extensively to The University of the West Indies (UWI), previously serving as a Director of the UWI Mona School of Business and Management. He currently serves as Professor of Practice in Management Studies and chairs several UWI boards including the UWI Development and Endowment Fund Board, the UWI Global Institute for Climate-Smart and Resilient Development Advisory Board, the UWI Faculty of Social Sciences Advisory Board and the UWI Institute for Gender and Development Studies Advisory Board.

He also represents Costa Rica in the diplomatic sphere as Honorary Consul to Trinidad and Tobago supporting bilateral cooperation and the advancement of national interests.

Dr. Frost has lectured at The University of the West Indies for over 23 years as an Adjunct Senior Lecturer teaching across undergraduate, postgraduate and executive education programs. He has designed and delivered more than 25 management courses and seminars and is the author of the landmark publication Calibrating Organizational Culture: A Dialectical Model Towards Competitive Advantage, which synthesizes decades of leadership experience into a framework for aligning culture, knowledge sharing and performance.

He holds both a Master’s and a Doctorate in Business Administration from The University of the West Indies and maintains professional designations as an Accredited Director and Chartered Secretary from the Chartered Governance Institute of Canada. He is also a certified Executive Coach by the University of California, Berkeley and a certified Change Practitioner by Prosci.

In recognition of his outstanding contributions in the fields of banking, education and community service, Dr. Frost was awarded the nation’s highest honour, the Order of the Republic of Trinidad and Tobago (O.R.T.T.). He is also the first individual in the history of the Institute of Banking and Finance of Trinidad and Tobago to receive the Distinguished Fellowship Award for advancing the theory and practice of banking and finance. His achievements in human capital development have been recognized with the Maxine Barnett Award for HR Excellence from the Human Resource Management Association of Trinidad and Tobago. He is also the recipient of the Distinguished Alumni Award from The University of the West Indies, St. Augustine Campus having been named one of 50 Inaugural Distinguished Alumni as part of UWI’s 50th Anniversary celebrations selected from a pool of 25,000 graduates that includes Prime Ministers, business leaders, judges and leading educators. This award recognizes individuals who exemplify worldclass performance, innovation, critical thinking, societal advancement and a lifelong commitment to learning.